Support
We read every message.
Email us at [email protected]. We aim to reply within 2 business days. For deletion requests see lofn.app/delete-account.
Common questions
I can't sign in.
Make sure the email and password match exactly. Lofn doesn't yet have password reset in-app — email us and we'll help you recover the account or close it so you can sign up fresh.
I'm not getting notifications.
Check Android Settings → Apps → Lofn → Notifications. Notifications require permission, which is requested the first time you sign in.
Refunds.
Subscriptions are billed by Google Play, so refunds go through Google's refund process: Play Store → profile → Payments & subscriptions → Budget & history → tap the purchase → Request a refund. We don't have direct access to refund subscriptions ourselves.
Cancelling Premium.
Open the Play Store app → profile → Payments & subscriptions → Subscriptions → Lofn Premium → Cancel subscription. Your access stays until the current period ends.
How do I delete my data?
Why is a character behaving strangely?
AI responses can drift. Open the character detail screen and tap "Start fresh" to wipe what they remember about you — that usually resets behaviour. If a character produces something unsafe or upsetting, email us with a screenshot so we can tune the safety layer.