Delete your account
Last updated: 28 May 2026
You can delete your Lofn account and all associated data at any time. There are two ways:
1. Email us
Send a short email from the address on your Lofn account to:
Subject line: Delete my Lofn account
We confirm receipt within 3 business days and delete your account + all data within 30 days.
2. In-app deletion (coming soon)
An in-app deletion flow is on the near-term roadmap. Until then, the email route is the official path.
What gets deleted
- Your account record (email, password hash, country, birth year).
- Your About-you self-introduction.
- Every message you ever sent, and every reply you received.
- Every memory fact every character has stored about you.
- Any character diary entries written about your conversations.
- Your gem balance and ad-watch history.
- Your push notification token (so we stop trying to message you).
What we keep, briefly
Some records we are legally or operationally required to retain for a short period:
- Purchase records — anonymized and retained for accounting and tax purposes (typically 7 years), without personally identifying you.
- Server logs mentioning your user ID rotate out of our system within ~30 days as part of normal log retention.
Cancelling your subscription
Deleting your Lofn account does not automatically cancel an active Google Play subscription. To stop auto-renewal, cancel the subscription in Google Play:
- Open the Play Store app on your phone.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Tap Lofn Premium → Cancel subscription.